Agenda

Moving from loss prevention to an enterprise risk management model is where LP evolves. The evolution of retail commerce has created new pressure points and risks that retail leaders need to mitigate including the rising priority of cyber security. Chris Strongman, Vice President, ERM. Aritzia LP, chat with Rui Rodrigues, Executive Advisor with RCC, about what a risk management model looks like, the strategic transformation at Aritzia, and the benefits and challenges in doing so.

Retailers across Canada are continually challenged by the creative deception of professional fraudsters taking advantage of changing consumer habits and the increased volume of ecommerce. Guy-Paul Larocque, Acting Officer in Charge of RCMP’s Canadian Anti-Fraud Centre joins Rita Estwick, Director, Security Fusion Centre with Canada Post, to discuss what you need to watch for with impending returns fraud, cryptocurrency red flags, and how retailers can mitigate gift card fraud to protect themselves and customers. This session will address what retailers can do collectively to address these challenges and provide resources and actionable tips for gift card fraud mitigation.

From emerging technologies to changing health and safety measures the in-store experiences continues to change at a rapid pace. This session looks at how retailers are responding to in-store innovation including mobile and self-checkouts, marketing activations, and how front-end control is changing.

Inclusive of retailers across Canada, RCC’s Retail Loss Prevention Task Force brings LP professionals together to discuss and tackle the most critical issues for the industry and to chart a path forward in this new era of retail commerce. Paul Ticket, National Director of Asset Protection and Health and Safety with Staples Canada, and chair of the task force, shares an update on task force initiatives and how RCC is supporting this sector of retail.

If your inbox is flooded with the latest technology offers that will transform your business, you will want to listen to this panel discussion. Retail leaders discuss how they are leveraging technology to work smarter, not harder, in mitigating risks and achieving results with investigations. This panel talks about the evolution of technology in LP, how it can be better leveraged and the opportunities available when working with the right partners.

Fast Five Sponsor Highlight

Retailers in Canada face evolving risks and challenges. Brian Mather, Underwriting Director at Northbridge Insurance will shares how your insurance partner can help businesses like yours operate more safely so you can worry less about risks and focus more on opportunities. During this short introduction, Brian will cover cargo theft trends and risk management tips and tools for the unique risks you face.

Addressing organized retail crime is a top priority for retailers across Canada. Collaboration between retailers, law enforcement, and justice is key, and this panel discussion examines how retailers can work together to drive change in the perceptions and impact of major retail crime.  Chris DaCosta, Senior Manager, Central Investigations at The Home Depot Canada chats with Tony Sheppard, ORC expert, and Director, Loss Prevention Solutions with ThinkLP, and Supt. Robert Gourley with Halton Police, about opportunities for retailers to take the lead and how Canadian retail organizations can achieve a deeper level of collaboration for increased results.