Registration Open

Breakfast and Networking Hall Open

Opening Remarks


Diane J BriseboisPresident & CEO, Retail Council of Canada

Customer Experience & Security: The Challenge of Frictionless Retail

Economic, technological and consumer trends have taken retailers down a path to unprecedented innovation throughout the entire retail experience and value chain. The entire path to purchase has been re-imagined, and all points of friction are being removed to further enhance the customer experience. However, understanding how and what role security and asset protection plays in the new retail world could mean the difference between profit and loss. In this session, retail experience experts will discuss retail innovation, how retail is changing, and where we are headed. Understanding this is critical for LP professionals who are challenged with the delicate balance between a consumer-focused frictionless retail experience, and a secure retail environment.


Michael LeblancFounder and Principal, M.E. LeBlanc & Company


Scott AdelVice President Retail Excellence, Tulip Retail


James ConnellVP, Ecommerce & Customer Experience, Roots Canada


Melissa AustriaFounder, Gotstyle

The Untamed Cyber World : Threats, Security, and Privacy

Ben Makuch is an award winning national security reporter with VICE News in Toronto. From sitting down with ISIS members to being on the ground during political assassinations in Russia, Ben brings unprecedented access to many of the world’s most dangerous regions. Makuch is currently the correspondent for Cyberwar on the VICELAND network, an investigative documentary series examining the covert world of signals intelligence and hackers. Ben has been exposed to the untamed world of the internet, the “dark web” and what threats they pose. To uncover some of these threats, police and government agencies are sometimes forced into a position where personal data is compromised. Where does the balance lie? In this session, Ben will explore the threats most relevant to businesses in Canada, and offer perspective on the privacy issues that investigating those threats could potentially pose.


Ben MakuchReporter, Vice News

Learning the Language of Retail: Communicating with Today's Retail CEO

Retail today is in a constant state of disruption. Consumer demand and competitive drive retail CEO’s to act quickly, take risks, and make decisions that will hopefully continue to drive innovation, profits, and success. It has always been a challenge for even the most experienced LP professionals to identify risk, and recommend investment to mitigate that risk, while at the same time speaking the language that Retail CEO’s understand. In this session, security expert Ross McLean discusses the delicate dance that LP leaders face when talking to today’s retail C-Suite leaders about the difficult choices they must make to ensure their data and assets are secure.


Ross McLean,, Corporate Security Expert

RCC's "Fast Five" Thought Leadership Series

Don’t let BYOD Become a 911: What’s in Your Workers' Pocket?

20% of companies believe that their company has already experienced a mobile security breach, while 24% don’t know if they have or haven’t been breached.

BYOD is amazing, until it’s not. Companies that allow BYOD can save lots of time and money until a security breach occurs. Improperly secured BYOD devices are one of the most common attack vectors into company networks. Let SOTI show you how you can properly secure and manage all mobile devices, BYOD or corporate-liable.


Amit DayalRegional Sales Manager, SOTI

Racial Bias: What You Need to Know to Protect your Organization

Racial bias in retail stores has become a very hot and controversial topic. Hamlin Grange, Senior DEI Consultant with Harmony @Work will help us explore what you need to think about to help protect your organization. Hamlin will examine where racial bias could occur in your organization and how to protect against it.


Hamlin GrangeSenior Consultant, Diversity, Equity and Inclusion , Harmony@Work

Networking Break

AM Concurrent Session - Part One

Digital Commerce: Misconceptions and Opportunities

With the retail landscape changing at a break-neck pace, there’s a lot to consider when it comes to protecting your business. Are contact-less payments secure? Are digital wallets something you should accept? Will an omni-channel retail strategy increase fraud risk? In this session, you will find out about some the common misconceptions regarding digital commerce, best practices to protect your business and your customers, and gain a clearer understanding of the opportunity ahead.


Louis DavisDirector, Core Payments and Retail Solutions, Moneris


Matt CrawfordDirector, Emerging and Value Added Solutions, Moneris

AM Concurrent Session - Part One

From GDPR to PIPEDA, Data Privacy Compliance and Associated Risk

In March 2018, eMarketer reported that only 6% of organizations are “completely prepared” for GDPR compliance. Many retailers in Canada assume, incorrectly, that new regulations in Europe will have minimal or no impact on their business. However, with very high profile cases like Facebook exposing the true nature of personal data and an increasing consumer awareness of how personal data is exposed, the risk to retailers is not only data breach, but consumers losing trust in their brand. In this session, data and retail experts gather to discuss the new world of data privacy, and the real risks associated with being unprepared.


Carl BoutetRetail Strategist, RxStudio

AM Concurrent Session - Part One

Navigating Harassment in the Workplace

What is workplace harassment? What are your duties as an employer? The reality is it’s tough to navigate what is considered harassment in the workplace. With more employers being required to undertake investigations in the event of a workplace complaint, employers need to arm themselves with the information they need to properly conduct an investigation, such as When to conduct, and how to carry out an effective investigation, and what are the financial implications of failing to carry out investigations properly.

In this session, seasoned employment lawyer Stuart Ducoffe will explore the topic of workplace harassment, particularly workplace investigations, by discussing some recent cases surrounding an employer’s obligation to investigate as well as the liability that may result if an employer gets it wrong. He will also provide you with a framework on how to get it right and avoid the additional liability that can accompany a failed or improper investigation.


Stuart DucoffeFounder, e2r®

AM Concurrent Session - Part Two

Mobile Apps : Another New Gateway for The Criminal Hacker

With the explosion of mobile device use, and mobile application development, came a new opportunity for Hackers. Consumer Apps are a goldmine of access to millions of consumers, and the data that comes with them. Whether it be through loyalty programs, ecommerce transactions, or general use, hackers have found ways to access content, and expose retail organizations to data attacks. There is also financial risk, as in some cases theft of product or assets can even occur, thus increasing shrink without the retailer even being aware. In this session, Rocco Galletto, CISSP, Partner at Deloitte will take the audience through specific case scenarios of how hackers have manipulated mobile apps to gain access to consumer data, manipulate ecommerce transactions, what risks retailers must be aware of, and the steps that can be taken to safeguard themselves, and their customers. Rocco will also explore and provide updates on other risks that mobile phones can pose to organizations through simple everyday interactions.


Rocco GallettoPartner, Cyber Risk Services, Deloitte Canada

AM Concurrent Session - Part Two

Blockchain as a Loss Prevention Tool – (no IT professionals allowed!)

Blockchain is a technology that helps create trust, transparency and accountability between any number of parties. It can for example act to track the status of products as they move through the supply chain. An important part of this is documenting the authenticity and provenance of goods in a secure and transparent way. A better way for identifying and tracking product ultimately results in greater abilities to protect and secure it. For retailers, this can help eliminate the risk of counterfeit goods as well as providing traceability for food and pharmaceuticals as well. By providing consumers with a trusted way to ensure that products are safe and authentic, the retailer can drive a deeper connection and inspire loyalty.


Dave RodgersonRetail Industry Lead, Microsoft Canada

AM Concurrent Session - Part Two

Racial Bias Part Two

As a follow up to our main stage session, Hamlin Grange and Rima Dib will dive deeper into the importance of being knowledgeable of how racial bias can infiltrate the day to day operations of loss prevention. Traditional strategies like profiling, lie detection and surveillance have been longstanding standards to finding criminals and preventing crimes. This session will arm loss prevention professionals with tools to identify racial bias within their organization.


Hamlin GrangeSenior Consultant, Diversity, Equity and Inclusion , Harmony@Work


Rima DibSenior Manager, Diversity, Equity + Inclusion Programs, Harmony@Work

Lunch and Networking

PM Concurrent Session - Part One

How To Stop Fake Accounts Before They Get to Your Checkout

One-third of all accounts created in 2017 were fake but many companies don't find out until it's too late. Fraudulent accounts are used for anything, from good ol’ straight-up purchases to gift card and reward redemptions. These accounts stay silent, like hatching eggs waiting for the right time to poke their head out and attack your environment. Learn how to use passive biometrics to identify and block these accounts before they are created, so they can never crawl into your checkout and damage your brand.


Don DuncanDirector Business Development - Canada , NuData Security, A Mastercard Company

PM Concurrent Session - Part One

Understanding Risk, and Its Impact on Data Security

It’s no secret, the world of data security and loss prevention have been on a collision course for years. I.T. professionals understand data, LP professionals understand risk, but understanding risk when making data security decisions is an art that has yet to be mastered. In this session, Marty Musters will explain traditional IT and LP roles, review recent data breaches, and discuss how these breaches can be avoid with a proper understanding of risk within the IT and Data mindset.


Marty MustersPrincipal, Computer Forensics Inc.

PM Concurrent Session - Part One

The Porch Pirates: "Addressing" the Issue of Porch Theft for Retailers
The increase in eCommerce, improvements in fulfillment technology, and the demands of the convenience driven consumer have combined to create a new battle ground for retailers: The Front Porch. In this session, retailers and eCommerce executives gather to discuss the issue, and how technology might provide new solutions to help catch the porch pirate.


Rita EstwickDirector, Enterprise Security Development, Canada Post


Rob VingerhoetsDetective Constable, Financial Crimes Unit, York Regional Police


Andrew QuibellDetective, Financial Crimes Unit, York Regional Police

PM Concurrent Session - Part Two

Credit Card Fraud: Detection and Management
One of the most common types of fraud involves credit cards. This is why employees should be taught the signs of a customer who is using a stolen credit card. In this session, Brett Walker with Signet Jewelers along with Andrew Quibell of York Regional Police will share how to recognize the signs of credit card fraud and how to protect against it.


Brett WalkerRegional Loss Prevention Manager, Signet Jewelers


Andrew QuibellDetective, Financial Crimes Unit, York Regional Police

PM Concurrent Session - Part Two

Workplace Violence and Harassment: De-Escalating a Critical Situation

There are a variety of unwanted behaviors that can occur in a workplace ranging from offensive remarks to violence. These behaviors can be directed at anyone and come from anyone in the workplace. Kate McNeill-Keller, Partner with McCarthy Tetrault will arm participants with the knowledge, skills and strategies they need to identify potentially dangerous situations, mitigate them and respond to them.


Kate McNeill-KellerPartner, Labour & Employment Group, McCarthy Tetrault

PM Concurrent Session - Part Two

Cannabis in the Workplace: Assessing the New Rules of Workplace Safety

The topic of cannabis access and its use is sensitive, complex, and highly polarized, with issues and implications for both security, and health and safety. Employers and employees have questions about how to respond to this new landscape. Retail Loss Prevention professionals have many unanswered questions. What do you do if the rules are broke? What do you need to do now after an incident? What are the “bright-spots” What are the visible signs and symptoms? This session focuses on helping LP professionals understand the changes, the challenges and the implications for security, health, and safety. Attendees will receive information to answer the tough questions, and the frontline action necessary to ensure everyone gets home safely.


Dan DemersSenior Manager, CannAmm

Networking Break

Lifetime Achievement Award Presentation

Click here to read more about 2018’s RCC Retail Secure Lifetime Achievement Award Recipient, Don Berezowski.


Don BerezowskiDirector Environmental Health and Safety, Walmart Canada, RCC Retail Secure Lifetime Achievement Award Recipient

Make Things Happen or Wonder What Happened

In the ‘Age of Noise’, too much and too many are chasing a finite amount of time and money. This hyper competitive environment is being cherry picked by consumers, armed with mobile wands, who are empowered, enlightened, confident and demanding ‘more for less’. More of what matters to their and their families’ life and livelihood, and with less friction and effort.

These market forces are creating a growing divide between disruptive Retailers and Brands who are re-imagining and re-inventing their businesses to meet these demands and those who are losing market share by maintaining status quo and wondering what happened.

In this closing keynote, learn the secrets of those who Make Things Happen.


Tony ChapmanKeynote Speaker - Moderator - Host - Media Personality, Tony Chapman Reactions

Closing Remarks

Networking Reception