Unconscious bias training will help employees recognize their bias's and know correct esclation procedures but this is only one tool to mitigate damaging incidents. Conscious diversity must be an authentic core value and demonstrated from the top. Loss Prevention leaders will learn from Keith White, Divisional EVP, Loss Prevention and Global Sustainability with Gap Inc. on how he has led the charge and what retailers can do to be more consciously diverse.
Hot off the press are the results from the Retail Council of Canada's Loss Prevention Shrink Survey with results collected from retailers coast-to-coast. With a dramatically changing risk landscape and new challenges retailers face with inventory management, external and internal theft and store layouts, they are now being met with new tools and technology! See how you measure up against LP teams facing the same setbacks and expanding areas of threat as you do.
Canadian Tire Retail recently implemented images on POS to help solve one of the craftiest ways that shoplifters steal from stores today, ticket switching. Racheal Awe, Associate Vice President of In-Store Technology will share the challenges and successes they’ve experience with this project and this new technology.
Retailers are faced with the challenges of the digital age; seems when you do something wrong there is a cell phone recording of the event for all to see, but when you are a victim you realize the "see something, say something" rule does not necessarily apply. Learn how to get ahead of this and manage investigations in a world of transparency by creating a culture of self-governance,
Are you maximizing your existing investment in your LP strategy? Learn how retail organizations of all sizes are expanding their LP capabilities with video-based business intelligence, and gathering valuable insights on customer service, promotional effectiveness and compliance. This session will conclude with a presentation from a large retailer with 300 locations, sharing its experience and the value of this evolving technology.
The latest advancements in payment technology fraud can prove to be difficult to recognize until you are familiar with the new red flags. Card-not-present scams remain a top issue for all retailers in-store and online and Intelligence Researcher Keith Ward will share the latest trends and insights available from the Canadian Anti-Fraud centre.
Ecommerce transactions are the current wild west for fraud as businesses learn, in many cases the hard way, that securing the checkout process requires is a multi-layered approach. This session examines current trends in chargebacks, what businesses need to do to protect themselves. More than ever, businesses need to focus on ecommerce fraud prevention tools that not only collect the right information but validate the data of the faceless user making a purchase in this risky card-not-present environment.
With the reach and sophistication of organized crime networks, the advancements in technology, the potential profitability of the illegitimate venture, and the diverse ways that they can impact the retail business, today’s professional criminals are attacking retailers with a voracious appetite. With the help of D/Cst. Breault of the Region of Peel Police this session looks at identifying ORC and how retailers and law enforcement can build stronger information sharing partnerships that will take a bite out of crime.
Facial recognition has become a critical tool for law enforcement and in the last couple of years it has also gained traction as a way to stop shoplifiting and organzied retail crime while also used to personalize customer service. Retailers discuss their experiences and philosophy on using this tool and address concerns about privacy and lack of regulation. Will this also be a tool to serve customers better?
The Retail Industry finds itself susceptible to growing cyber security threats from vulnerabilities across payments, in-store technology, smart buildings, logistics and in the extended supply chain. The Canadian Cyber Threat Exchange(CCTX), along with guest Chief Information Security Officers(CISO’s) from two top Canadian retailers and two leading cybersecurity solution providers, will share what the current threat landscape looks like and actions and plans that can be taken to mitigate threats for cyber resilience as a team play.
Active shooter and violent situations are becoming an increasing concern and both retailers and property management in malls have moments to activate protocols to respond swiftly. Retailers act for safety of staff, customers and protection of property while management and security manage the bigger picture. This panel discuses advance planning and the post-mortem analysis of critical issues all retailers should be thinking about.
Watch for retailers joining this panel.
How did London Drugs prepare for incidents like the 2010 Vancouver Olympic riots and BC Wildfires? Tony Hunt, General Manager of Loss Prevention will share the importance of planning and leadership for business continuity and emergency preparedness in crisis.